BRIDAL DUPATTA
FREQUENTLY ASKED QUESTIONS
Everything You Need to Know Before You Order
We understand that choosing a bridal dupatta online—especially a customized one—can bring a few questions. We’ve answered the most common questions below to make your shopping experience simple, clear, and stress-free.
✦ ABOUT OUR PRODUCTS
Q. Are your dupattas customized?
Yes. Many of our bridal dupattas can be customized according to your requirements. Depending on the product, customization may include colour, fabric, size, borders, motifs, initials, names, embellishments, and other details. The available options will be mentioned on the individual product page.
Q. Can I request a completely different design?
Some designs can be customized, while others have limited customization options. If you have a specific idea or reference image, please contact us before placing your order so we can let you know what is realistically possible.
Q. Will my customized dupatta look exactly like the reference image?
Not necessarily. Handcrafted products may have natural variations in embroidery, fabric texture, colour, thread placement, motifs, and finishing. We aim to recreate the agreed design and customization as closely as reasonably possible.
✦ CUSTOMIZATION
Q. How do I share my customization details?
You can provide details through the options available on the product page. Depending on the product, you may be asked for colour, length, width, measurements, embroidery requirements, name or initials, border preference, reference image, and special instructions.
Q. Can I send my measurements?
Yes, where the product requires customized measurements. Please follow the measurement instructions provided on the product page. The customer is responsible for ensuring that submitted measurements are accurate.
Q. Can I change my customization after placing the order?
Please contact us as soon as possible. If customization or production has not started, we will try to accommodate the change where possible. Once production has started, changes may not be possible and may result in additional charges or delays.
Q. Can I add my name or initials?
Yes, if personalization is available for the selected product. Please carefully check the spelling before submitting your order. Once production begins, changes may not be possible.
Q. Can you match my dupatta with my lehenga?
Absolutely, where possible. You can share photographs of your lehenga, saree, suit, or other outfit. Our team can help you choose a suitable colour, embroidery style, border, or overall look. Colour matching from photographs can vary depending on lighting and screen settings.
✦ ORDERING
Q. How do I place an order?
Choose your dupatta, enter your customization details, add the product to your cart, complete checkout and payment, and then confirm any details if our team contacts you. We then prepare and dispatch your customized dupatta.
Q. Do you offer Cash on Delivery?
No. Because our products are customized and specially prepared for individual customers, we accept prepaid orders only. Cash on Delivery (COD) is currently not available for customized products.
Q. When will my order go into production?
Production begins after payment is successfully received and the required customization details have been confirmed. For some orders, our team may contact you before production to clarify or confirm details.
Q. Will someone contact me after I place my order?
If clarification or confirmation is required, our team may contact you through WhatsApp, phone, or email. Please make sure your contact information is accurate and active.
Q. Can I order more than one dupatta?
Yes, subject to availability. If you require multiple customized dupattas for a wedding party, bridesmaids, family members, or a coordinated event, we recommend contacting us in advance.
✦ PAYMENT
Q. What payment methods do you accept?
We accept the payment methods displayed at checkout. These may include cards, UPI, net banking, wallets, or other methods supported by our payment gateway.
Q. Is full payment required?
Yes. Because customized products are specially prepared for each customer, full payment is required before production begins.
Q. Is my payment information secure?
Payments may be processed through secure third-party payment providers. We generally do not store complete payment card or banking credentials on our own systems when payment is processed through a third-party provider.
✦ SHIPPING & DELIVERY
Q. How long will my order take?
Customized orders require both processing time and shipping time. Estimated processing and delivery times will be communicated on the product page, during checkout, or by our team. Customized orders may require additional time depending on complexity.
Q. Can I request delivery by a specific wedding date?
Yes, you can contact us before placing your order. If you have an important wedding or event date, tell us in advance and we will let you know whether the requested timeline is realistically achievable. We strongly recommend ordering well in advance.
Q. Will I receive tracking information?
Yes, where tracking is available. Once your order has been dispatched, we may provide tracking information so you can follow your shipment.
Q. Do you ship across India?
We aim to provide delivery across India, subject to destination serviceability. Please enter your PIN code at checkout or contact us if you need assistance.
Q. Do you offer international shipping?
International shipping may be available for selected destinations. Please contact us before ordering if you are outside India. Additional shipping charges, customs duties, taxes, or import charges may apply.
✦ RETURNS & EXCHANGES
Q. Can I return a customized dupatta?
Generally, no. Because customized dupattas are specially prepared for individual customers, they cannot be returned or exchanged simply because you changed your mind, changed your wedding outfit, prefer another colour or design, ordered the wrong size, or no longer require the product.
Q. What if there is a problem with my product?
We will assist you if there is a genuine issue attributable to us. A return, replacement, repair, correction, or refund may be considered if the product has a genuine defect, we made a customization mistake, you received the wrong product, or the product was significantly damaged during transit.
Q. What if I provide the wrong measurement or spelling?
Customers are responsible for checking the information provided to us. If your product has been correctly made according to the measurements, spelling, colour, or customization details you provided or approved, it will generally not qualify for return or refund because the information was incorrect.
Q. What if the colour looks slightly different?
A slight colour variation may occur because of screen settings, device display, lighting, photography conditions, and fabric characteristics. Minor colour differences do not automatically constitute a product defect.
Q. How soon should I report a problem?
Please report any defect, damage, incorrect product, or customization error within [48 hours / 3 days / 7 days] of delivery. We recommend contacting us as soon as possible and keeping the product and original packaging until your concern has been reviewed.
✦ CARE & CRAFTSMANSHIP
Q. Are small variations normal?
Yes. Many bridal dupattas involve detailed craftsmanship and hand-finishing. Minor variations in embroidery, zari, sequins, beads, motifs, texture, or finishing may naturally occur and are part of the character of handcrafted products.
Q. How should I care for my bridal dupatta?
Follow the care instructions provided with your product. Unless otherwise specified, avoid washing at home and harsh detergents, protect embroidery and embellishments, store in a clean dry place, avoid prolonged direct sunlight, and use professional dry cleaning where appropriate.
✦ CUSTOMER SUPPORT
Q. Can I speak to someone before placing my order?
Of course. If you’re unsure about your colour, measurements, embroidery, customization, or which dupatta would work best with your outfit, please contact us. We are happy to help.
Q. What information should I provide when contacting you?
For faster assistance, share your name, product name, order number if already ordered, wedding/event date, customization requirements, and reference photographs where applicable.
STILL HAVE QUESTIONS?
Didn’t find the answer you were looking for? Our team is here to help.
💬 CHAT WITH US ON WHATSAPP
+91-8285908483
A LITTLE NOTE FROM US
We know that your bridal dupatta is not just another purchase. It is part of a day you may have imagined for years.
That’s why we encourage you to ask questions, share your ideas, and tell us exactly what you have in mind.
We’re here to help you create something beautiful.
BRIDAL DUPATTA