BRIDAL DUPATTA
RETURNS & REFUND POLICY
Last Updated: 10/09/2026
1. CUSTOMIZED PRODUCTS ARE NON-RETURNABLE
Most of our products are customized specifically according to the customer’s requirements. Therefore, customized products cannot be returned or exchanged simply because the customer has changed their mind or no longer requires the product.
Returns or exchanges will generally not be accepted for:
- Change of mind
- Change in wedding outfit
- Change in personal preference
- Selecting a different colour after receiving the product
- Selecting a different design
- Ordering the wrong size or dimensions
- Incorrect measurements supplied by the customer
- Ordering multiple products and deciding not to keep one
- No longer requiring the product
- Minor differences in colour caused by screen/display settings
- Minor handcrafted variations in embroidery, fabric, texture, motifs, or finishing
2. WHEN CAN A RETURN OR REPLACEMENT BE REQUESTED?
Although customized products are non-returnable in general, we will assist you if there is a genuine issue attributable to Bridal Dupatta.
Product Defect
The product has a genuine manufacturing or workmanship defect.
Customization Error
The product does not match the customization confirmed by the customer because of an error made by Bridal Dupatta.
Wrong Product
You received a materially different product from the one confirmed in your order.
Significant Transit Damage
The product was significantly damaged during shipping and arrives in an unusable or materially damaged condition.
3. REPORTING A PROBLEM
If there is an issue with your order, please contact us within 2 days of delivery. We recommend reporting any issue as soon as possible.
Please provide:
- Order number
- Customer name and contact number
- Clear photographs of the product
- Clear photographs of the packaging
- Video, where applicable
- Description of the issue
- Details of the customization that was ordered
4. DO NOT SEND THE PRODUCT BACK WITHOUT APPROVAL
Please do not return any product to us without first contacting our customer support team. If your claim is approved, we will provide return instructions. Products returned without prior approval may not be accepted.
5. REVIEW & RESOLUTION
Once we receive your complaint and supporting information, our team will review the matter. If the issue is confirmed to be attributable to Bridal Dupatta, we may provide an appropriate resolution, including replacement, correction or alteration, repair, refund, store credit, or another mutually appropriate resolution.
6. CUSTOMER-PROVIDED INCORRECT INFORMATION
Customers are responsible for checking the information provided for customization. If the product has been correctly made according to information supplied or approved by the customer, it will generally not qualify for a return or refund because the customer later discovers that the information was incorrect.
This includes incorrect measurements, spelling, names or initials, colour selection, dimensions, design selection, or other customization details supplied or approved by the customer.
7. COLOUR VARIATIONS
We make every effort to photograph and display products accurately. However, colours may appear slightly different depending on screen settings, device, lighting, and photography conditions. A minor colour variation that does not materially change the product is generally not considered a defect.
8. HANDCRAFTED VARIATIONS
Many bridal products involve skilled craftsmanship. Minor variations may naturally occur in thread placement, zari, sequins, beads, fabric texture, borders, or finishing. Such variations are not necessarily considered defects.
9. REFUNDS
Where a refund is approved, it will generally be processed using the original payment method, where technically possible. The time required for the refund to reflect may depend on the payment gateway, bank, or financial institution.
10. SHIPPING CHARGES ON APPROVED RETURNS
Where a return or replacement is required because of an error attributable to Bridal Dupatta or a qualifying product defect, we will determine the appropriate shipping arrangement on a case-by-case basis.
Where an issue is caused by incorrect information, measurements, or customization details supplied by the customer, any additional shipping or alteration costs may be the customer’s responsibility.
11. CUSTOMIZED AND MADE-TO-ORDER PRODUCTS
For products that are customized, personalized, made-to-order, or specially sourced for an individual customer, cancellation, return, exchange, and refund restrictions may apply from the point production begins.
12. ORDER CANCELLATION
Because our products may enter customization or production soon after payment, cancellation is not guaranteed once processing has begun. If you need to cancel your order, contact us as soon as possible. We will review the request based on the current stage of your order.
13. NON-DELIVERY
If your order has not been delivered within the expected timeframe, please contact us so that we can investigate the shipment with our logistics partner. A delayed shipment does not automatically qualify for a refund if the shipment is still in transit.
14. REFUSAL OF DELIVERY
If a customer refuses delivery or does not accept a shipment without a valid product-related reason, the order may be returned to us by the courier. Any refund or re-shipment will be considered according to the circumstances of the order and applicable shipping costs.
15. CONTACT US
Email: bridaldupatta@gmail.com
Phone / WhatsApp: +91-8285908483
Please mention your order number whenever contacting us about an existing order.
OUR COMMITMENT
We understand that ordering a bridal dupatta online requires trust. Every customized order is prepared with care because we know it may become part of one of the most important moments of your life.
If there is a genuine issue with your product or a mistake on our part, we will always make a reasonable effort to find the right solution.